We are seeking a high-performing, numbers-driven Auto Repair Shop General Manager to lead our shop operations in Glendale, AZ. This is not a passive desk job; we are looking for a true leader who understands how to optimize shop workflow, coach service advisors, maximize technician efficiency, and drive profitability.
If you are a master of shop financials, know how to build a winning team culture, and want a compensation plan where your earning potential is directly tied to the gross profit you generate, let’s talk.
Responsibilities:
- Operational Leadership: Oversee daily shop operations, managing both the front-of-house service advisors and back-of-house automotive technicians to ensure peak productivity.
- Drive Gross Profit: Analyze key performance indicators (KPIs), manage shop margins, control labor matrices, and implement strategies to consistently increase gross profit.
- Team Development: Recruit, hire, train, and mentor a high-performing team. Conduct regular performance reviews and foster a culture of accountability and continuous improvement.
- Customer Retention & Resolution: Maintain our reputation for excellence by ensuring top-tier customer satisfaction and personally handling advanced customer service resolutions.
- Workflow & Efficiency Optimization: Implement and enforce streamlined processes for digital vehicle inspections (DVIs), parts sourcing, and dispatching to minimize shop bottlenecks.
- Compliance & Safety: Ensure the shop operates in compliance with local, state, and federal regulations, maintaining a clean, safe, and professional work environment.
Requirements:
- Experience: Minimum of 5+ years of successful experience as an Automotive Service Manager or Shop Manager in a high-volume independent Auto Repair Shop
- Financial Acumen: Deep understanding of automotive shop financial metrics—specifically labor rates, effective labor rate (ELR), productivity vs. efficiency, and gross profit margins on both parts and labor.
- Leadership Skills: Proven track record of leading, motivating, and retaining service advisors and flat-rate technicians.
- Process-Driven: Strong expertise in utilizing modern shop management software (e.g., Shop-Ware, RO Writer, Mitchell1) and digital vehicle inspection (DVI) tools to drive sales.
- Traits: Highly competitive, analytical, resilient, and possesses a "lead-by-example" management style.
- License: Valid driver’s license with a clean driving record.
Compensation & Benefits:
- Salary Range: $90,000.00 - $140,000
- Pay Structure: Competitive base salary plus a powerful tiered commission/bonus structure based on shop Gross Profit. (Uncapped earning potential—the more the shop makes, the more you make).
- Job Type: Full-time
- Benefits Package: Full Medical, Dental and Vision, paid vacation, paid holiday's
This could be your forever shop if you are looking for success!